If your goal is to make money on eBay then realize that the way to grow both first time and repeat sales is by selling only quality products. Then be willing to stand behind those products with an ironclad guarantee that demonstrates your commitment to customer satisfaction. Make that guarantee one that you are comfortable using.
Even more important than just offering an ironclad guarantee is to actually quickly make refunds or exchanges when they are requested. Don?t make the mistake of offering a ?No Questions Asked? guarantee and then asking lots of questions and trying to get the requester to change their mind. Execute to the guarantee quickly and make it painless for your buyers when they make the request.
Buyers appreciate sellers who are willing to guarantee their products. They appreciate sellers who make the refund or exchange process reasonable and painless. They show that appreciation by returning to make future purchases. They also show that appreciation by telling others about the integrity of sellers like that.
Sure there will be the occasional buyer who asks for a refund that is not warranted. But there will also be many buyers who make purchases because of the integrity that you have demonstrated by standing behind your products and offering a guarantee. Now that?s how you
To your eBay success!