To make money on eBay requires that a seller communicate with prospective buyers by providing listings that are filled with quality information. Titles need to be eye-catching and data filled. The description needs to include frequently asked questions in your listings. Include all of the details about shipping and handling. Provide the specifics of your guarantees and exchange policies. Provide everything that most prospective buyers need to make their buying decision.
To make money on eBay requires that a seller respond to each and every buyer question. That response needs to come without delay. It needs to address the specific question.
Do you take the time to really follow up throughout the payment, shipping and delivery process? Once a sale is made there should be a CONGRATULATIONS note to the winning bidder. That congratulations note will prompt some winning bidders to quickly make payment. To make money on eBay requires that payment be received on all sales.
Once payment is received a follow up note should be sent when the item is actually shipped. On larger items, tracking information can be included as well.
But does the communication stop there? The answer is no. There is much more for the seller who wants to make money on eBay to do. For example a THANK YOU note should be included inside the package. It doesn?t need to be fancy, but a quick ?thank you? for making the purchase sends a very positive to message to your buyers that you genuinely appreciate their business.
Surely you are done now; right? Well you are almost there. If you really care about your buyers and their satisfaction a final follow up message might be in order. Consider sending an email a few days after you ship the item. Simply state that you hope everything is alright with their purchase. This may seem like you are opening the door and giving the buyer the opportunity to complain. But if you really care about your buyers and are not in business to simply take their money you want to take care of issues if they arise. In most cases everything will be fine and the buyer will be pleased that you cared enough to ask. That?s one more way that you for the long term.
Sellers who want to make money on eBay communicate. They communicate throughout the entire sales process.
To Your eBay Success!